In today’s time, millions of Senior Citizens and Government Employees depend on their pension. This is an important part of his life, from which he fulfills his everyday needs. But many times it happens that the pension does not come or stops in the bank account on time. Troubled by this, pensioners run around and do not understand what to do. If this is happening to you, then there is no need to panic. In this article, we will tell you that if you are not coming to your Pension Account, then what 3 important work should be done immediately.
Many times pension stops due to banking system disturbances, Life Certificate not accumulating, mistake in PPO number or other reasons. In such a situation, it is very important to take correct information and correct steps. If you adopt the right process at the right time, then your problem can be solved quickly. In this article, we will tell you step by step what documents you will need, where to complain and what to take care of.
Pension Not Credited In Bank Account: Know what is the problem?
It is the right of every pensioner to come to the bank account on time. But sometimes the pension is not credited due to some common reasons. Below is the main information related to pension in the table:
| Name of the scheme | Pension |
| For whom | Government employees, senior citizens, family pensioners |
| Main documents | PPO number, life certificate, bank account details |
| Pension credit when | Every month, usually on the first date of the month |
| The main reason to stop | Life Certificate not accumulating, mistake in bank details, problem in PPO, banking disturbances |
| Where to complain | Pensioners Portal, Bank Branch, Related Department |
| Solution time | 7-60 days (on complaint basis) |
| Essential helpline | Pensioners portal, bank helpline, district/state pension office |
| Essential documents | Aadhaar, PAN, Bank Passbook, PPO, Life Certificate |
The main reasons for pension not coming
- Life Certificate not depositing: Every year pensioner has to submit his life certificate (Jeevan Pramaan) bank or online. If it is not deposited on time, then the pension stops.
- Mistake in Bank Account Details: Pension is not transferred even if bank account information is wrong.
- Disturbances in PPO Number: Pension Payment Order (PPO) number is not correct even if there is a problem.
- Banking or technical problem: Many times pension is also delayed due to bank server or technical problem.
- Lack of documents: Lack of necessary documents or giving incorrect information can also stop pension.
Pension is not coming? So do these 3 important things immediately
If your pension is not coming in the account, do not panic. Follow the 3 important steps given below:
1. Check and submit Life Certificate (Life Certificate)
- First of all, see if you have deposited your Life Certificate on time.
- If not done, immediately go to the nearest bank branch, Common Service Center (CSC), or Jeevan Pramaan Portal and submit the life certificate.
- Now digital life certificate can also be easily submitted online.
- After depositing, take confirmation from the bank whether your certificate is updated or not.
2. Check Bank Account and PPO Details
- Check your bank account details (Account Number, IFSC Code, Name).
- Confirm whether PPO Number (Pension Payment Order) is correct or not.
- If there is any mistake, immediately apply for improvement in the bank or concerned department.
- In the bank statement, see what date the pension came and when has been closed.
3. Enter a complaint on Pension Complaint Portal
- If the pension has not come up even after both the above steps, then file a complaint on Pension Complaint Portal (eg Pensionersportal.gov.in or CpenGrams).
- While complaining, keep all your documents (PPO, bank details, life certificate) ready.
- After filing the complaint, you will get a Complaint Number, which is maintained for the future.
- If you want, you can also give written complaint to the bank branch or district pension office.
- If there is no solution within 60 days, then send a reminder.
How to file a pension related complaint? (How to Register Pension Complaint)
Adopt the following procedure to register a complaint related to pension:
- First of all go to Pensioners Portal (Pensionersportal.gov.in).
- Click on Cpengrams (Centralized Pension Grievance Redress and Monitoring System).
- Choose the option ‘individual pensioners’ and file a complaint.
- Fill all the information sought in the Grievance Registration Form.
- Upload the necessary documents (PPO, bank details, correspondence) to PDF format.
- Submit by entering the captcha code.
- After the complaint is filed, note the Complaint Number.
- You can also get a Complaint Registration Number on your mobile number and email.
- You can also see the Pension Complaint Status by logging on to the portal.
How to deposit Life Certificate Online?
- Go to Jeevan Pramaan Portal or Bank website.
- Aadhaar number, mobile number, PPO number
- Verification via OTP.
- Submit life certificate from fingerprint or face authentication.
- After submitting, go to the bank and take confirmation.
Which departments should contact if pension does not come?
- Bank Branch: First of all contact your bank branch.
- District/State Pension Office: If you do not get a solution from the bank, then go here.
- Pension Complaint Portal: Enter online complaint.
- Related Ministry or Department: If there is government pension, contact the concerned department.
What are the documents required?
- Aadhar card
- PAN card
- Bank passbook
- PPO number
- Life -letter
- Complaint letter (if written complaint)
Necessary tips for pensioners
- Submit Life Certificate on time every year.
- Keep the bank account details updates updated.
- Keep PPO Number and other documents.
- If pension is not available, file a complaint immediately.
- Keep a copy of Complaint Number and all correspondence.
- Check bank statement periodically.
How to check Pension Complaint Status?
- Login on Pension Complaint Portal.
- Put the Complaint Number and see Status.
- If the solution is not done then send the Reminder.
- The name, post and contact number of the departmental officer is also found on the portal.
What can cause damage when pension does not come?
- Financial trouble
- Problem in necessary expenses
- Problem in completing medical expenses
- Mental stress
Therefore, it is important to take the right steps immediately if pension is not available.
Some important questions related to pension (FAQs)
Q1. What is the last date to deposit Life Certificate?
It is necessary to submit Life Certificate every year in November. Pensioners above 80 years can be deposited from October.
Q2. How many days do Complaint solution is there?
Usually the solution is found within 7 to 60 days. If not found, you can send Reminder.
Q3. Can anyone else file my complaint?
If the pensioners are not able to complain themselves, then a family member can also file a complaint.
Q4. Can Life Certificate deposit online?
Yes, Jeevan Pramaan Portal or can be deposited online from the bank’s website.
What to do if pension does not come – Quick Action Steps
- Life Certificate deposit immediately.
- Check the account details and PPO number in the bank.
- Enter a complaint on Pension Complaint Portal.
- Keep the Complaint Number.
- If you do not find a solution, send a reminder.
conclusion
Do not panic if your pension is not coming in the bank account. 3 essential tasks mentioned above – submission of Life Certificate, check bank details and PPO, and file a complaint on Pension Complaint portal – adopt. The correct process can solve your problem quickly. Always keep your documents updated and see the bank statement from time to time.
The solution to the problem like Pension Not Credited In Bank Account is now easy, just you have to be aware and take the right steps.
Disclaimer:
This article is only to give information. Pension related complaints are resolved according to government rules and procedures. All pension schemes and grievances are recognized by the Government of India and are completely real. If you get any information related to any kind of fake call or scam, then be cautious and never share your personal information.
